This Privacy Policy describes how Topoty’s Fiorella collects, uses, shares, and protects the information obtained from users of our e-commerce website https://topotysfiorella.com

Information We Collect

We may collect personal information such as:

• Name
• Contact information including email address, mailing address, and phone number.
• Payment details
• Demographic information
• Preferences and interests

We collect this information when you:

• Make a purchase.
• Create an account.
• Sign up for newsletters or promotions.
• Contact our customer support.
• Interact with our website through cookies and similar technologies.

How We Use Your Information

We use the collected information for the following purposes:

• To process your orders and payments
• To personalize your shopping experience
• To improve our products and services
• To send promotional emails and newsletters
• To communicate with you regarding your orders, inquiries, or account-related matters

Information Sharing

We may share your information with:

1. Service providers who assist us in operating our website or conducting our business
2. Third-party partners for marketing or promotional purposes
3. Law enforcement or government agencies when required by law or to protect our rights.

Data Security

We implement appropriate security measures to protect your information. However, please note that no method of transmission over the internet or electronic storage is entirely secure.

Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Object to the processing of your data
• Opt-out of receiving marketing communications.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at-  info@topotysfiorella.com

This Privacy Policy was last updated on 1st March 2025

Order Processing Time:

Orders are typically processed within one day from the date of purchase.

Processing times may vary depending on the nature of the product or service.

Delivery Methods:

We offer various delivery methods, including standard shipping, express shipping, and digital delivery, depending on the nature of the product or service.

Shipping Addresses:

It is the responsibility of the customer to provide accurate and complete shipping information.

We are not responsible for items delivered to incorrect addresses provided by the customer.

Shipping Restrictions:

Some products or services may have shipping restrictions based on geographic location or local regulations. Customers are responsible for checking and complying with these restrictions before placing an order.

Delivery Confirmation:

Upon successful delivery, customers will receive a confirmation SMS with relevant details, including tracking information (if applicable).

Shipping Delays:

While we strive to meet all delivery timelines, unforeseen circumstances such as weather conditions, customs delays, or other external factors may cause delays. We appreciate your understanding in such situations.

Returns Due to Non-Delivery:

If a product is returned to us due to non-delivery (e.g., incorrect address provided), the customer will be responsible for any additional shipping charges.

Contact Information: If you have any questions or concerns regarding your order or our delivery policy, please contact our customer service team at
info@topotysfiorella.com or Customer Service Phone +8801711625886